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ISO/IEC 20000 – Information Technology – Service Management
Definition of the IT Service Management System
ISO/IEC 20000 is the first international standard specifically intended for IT service management. It describes an integrated set of management processes for the effective delivery of IT services. The purpose of ISO 20000 certification is to establish consistent procedures, improve and modernize IT processes for internal and external needs, as well as for end customers.
Who is the IT Service Management System intended for?
The Service Management System according to the ISO/IEC 20000 standard is intended for all organizations that strive to improve services through the effective application of key processes, including the management of information security, changes, and distribution.
Benefits of the IT Service Management System
- Increased employee performance and satisfaction through effective system setup
- Enhanced competitiveness
- Improved data and information protection, confirming the company's commitment to providing reliable IT services
- Demonstration of the ability to deliver services that meet customer requirements
- A system for identifying and preventing the recurrence of errors through effective management
- Improvement of internal communication, as well as external communication with customers, suppliers, and public authorities
Accredited certification ISO/IEC 20000-1:2018
| sequence number | Title of field | NACE code |
|---|---|---|
| 1 | Management services in Information Technology | 0 |